What is the Genesys product login portal?
The Genesys Product Login portal enables you to login to any of the Genesys CX products: CX Builder, EchoSystem Manager, Multicloud: Account Manager, Multicloud: Enterprise Manager, Insight, Mobile Messaging Manager, Mobile Site Builder, and Social Analytics.
What is the difference between the Genesys DX portal and consultant portal?
The Genesys DX Product Login portal enables you to login to any of the Genesys DX portals: Accounts, Reports, Agent Workspace, Admin Center, Dashboard, Bold360 ai (Nanorep) Admin, and Web Client. The new and improved Consultant Portal is easier to use, more content-rich and specifically tailored for consultants—just as you’ve requested.
How to create a custom report in Genesys?
Dear Anjelo, As far as i know there is no such a report which Genesys provides by default. You can create your custom report by designing handlers and insert them into the DB.
RE: Share your best and funniest LIFE HACKS
Also, I forgot to mention that I asked this question to two of the experts on the latest episode of the Q&A Show! Here are Maisey and Sam 's Answers. ------------------------------ Matt Lawson Genesys - Employees Online Community Manager ------ ...
RE: Phantom Alert Notifications
Hi Wendy, Yes we definitely saw some cases of exceptionally high latency on the order of what you were seeing. I'm sorry that your issue was ignored. This post was the first I had heard of any concerns. Could you please send me your case ID privately? ...
Accumulators with Locks vs Structired Parameters with ..
Hi, OK, so I have a need to maintain a (variable) number of counters that are shared between multiple instances of a handler. Obviously, Globals are not the way to go and for performance purposes, I don't really want to store them in a database... So, ...