Efficiency that Promotes Care
We are the #1 provider of Patient Transportation (PT) services to hospitals, serving over 90 hospitals with 10.5 million transports annually. This is the result of our patient transportation management expertise providing solutions that go beyond software to ensure results. It’s about accountability, analytics, logistics, and performance.
National Performance Center (NPC)
Only Crothall Patient Transportation has a national 24/7/365 call center. The NPC offers task management for a single facility or an entire system. We customize to unit-specific goals and metrics with predictive dispatching and staffing algorithms and real time performance capabilities. On average, calls are answered within 9 seconds.
Patient Experience
Patient transporters are trained by our Positive Impressions™ program. We have tailored our unique Positive Impressions program to patient flow and interaction to deliver optimum HCAHPS results.
Meaningful Use Analytics
Mobile technology improves patient care and “on-the-floor” time. Transporters equipped with military grade smartphones and managers with tablets convert a call center concept into a true roadmap to efficiency. Analytics and real time performance metrics enable optimization and staff-to-patient engagement at industry leading levels.
